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Two-Factor Authentication (2FA)

Add an authenticator app as a second login factor to protect your DocuClipper account.

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Two-factor authentication (2FA) adds a second verification step at login. After entering your password, you'll also enter a one-time code from an authenticator app (Google Authenticator, Authy, 1Password, etc.).

Admin access required. The 2FA setup screen is only visible to account (contract) admins and DocuClipper support staff. If you don't see it in your account settings, contact your account admin.

Setting up 2FA

  1. Go to Account settings. If you're an admin, a Two-factor authentication entry appears in the section list.
  2. Click Two-factor authentication.
  3. Open your authenticator app (Google Authenticator, Authy, 1Password, etc.) and scan the QR code shown on screen. If you can't scan it, enter the secret key manually.
  4. The authenticator app will show a 6-digit code. Enter it and click Verify and enable two-factor authentication.
  5. Once verified, 2FA is active. You'll be asked for a code on every subsequent login.

Two-factor authentication setup showing the QR code, the manual secret, the 6-digit code input, and the Verify and enable button

Store the secret on a second device or in a password manager during setup — DocuClipper does not issue one-time recovery codes (see below).

Logging in with 2FA enabled

  1. Enter your email and password as normal.
  2. When prompted, open your authenticator app and enter the current 6-digit code.
  3. Codes refresh every 30 seconds. If the code fails, wait for the next one.

Disabling 2FA

On the Two-factor authentication settings page, click Disable two-factor authentication and confirm the prompt. You stay logged in; 2FA is simply removed from your account, so you won't be challenged for a code at your next login. (Because you must already be signed in to reach this page, disabling does not require re-entering a code.)

If you've lost access to your authenticator app and can't log in, see Recovering access when you lose your 2FA authenticator. DocuClipper does not issue one-time backup codes, so the recovery path is a verified support reset.

A note on backup codes

Some products give you a one-time list of recovery codes when you enable 2FA. DocuClipper does not. To stay protected against losing access, store the 2FA secret on a second device or in a password manager during setup. See the recovery guide for the recommended setup.

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