Exceeding Page Limit And Adding More Pages
What happens when you run out of pages in DocuClipper and how to add more: buy a one-off page pack, turn on overage protection, or upgrade your plan.
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If you hit your DocuClipper page limit, you have three options: buy a one-off page pack from Settings → Plan & Billing → Buy Pages, turn on overage protection so processing continues automatically, or upgrade to a plan with a larger monthly allowance.
DocuClipper pricing is metered in pages per billing cycle. Upgrading starts your new plan today with its full pages and keeps every page you had left, so nothing you paid for is lost. See Changing Your DocuClipper Plan.
What happens when I run out of pages
Your subscription pages reset each billing cycle. When they're used up:
- If overage protection is on, DocuClipper keeps processing and bills the extra pages at your plan's per-page rate, up to a cap you set. See Credits & Overages.
- If it's off, a job that needs more pages than you have left is not processed. It stays in your jobs list with the status Out of Pages until you add pages and resume it.
- On a free trial, a job bigger than the trial pages you have left is processed in part: the pages your trial covers are processed and the rest wait. See Free trial uploads bigger than your trial pages.
Jobs that run out of pages
A job is held with the status Out of Pages when your account does not have enough pages for it. (If your subscription payment didn't go through, new documents wait for that payment instead, whatever your balance: see When a Subscription Payment Fails.) This applies however the documents arrived: uploaded in the app, forwarded by email, synced from a cloud folder, or sent through the API. Your documents are saved.
- You get one email. The job's owner gets a short email saying how many pages the job needs, how many your account has, and a link to the job. Several jobs held together, for example a batch of forwarded emails, produce one email. Free trial accounts get the trial upgrade email instead. If your subscription has ended and the job came from a document forwarded to an email-in address, the account owner gets one email saying the forwarded documents are waiting, how to renew, and the date email-in turns off if nothing changes (see Email Forwarding).
- Paying from the held job starts it. When you upgrade, buy a page pack or update your payment method from the held job's screen, the job starts automatically as soon as the pages from that payment are added to your account, usually within seconds. This happens even if you close the tab during checkout or end up on another page afterwards. If you come back to the job while the pages are still on their way, it shows Payment received. Adding your pages… and switches to the job's progress once processing starts. If the pages you bought don't cover the whole job, it stays held and the screen shows how many pages it needs and how many your account has.
- Otherwise, held jobs wait for you. If your account gets pages some other way (a plan renewal, a purchase made from Settings → Plan & Billing, or turning on overage protection), open the job and click Resume processing. You can also upload the documents again.
- Team seats use the pages of the account that pays for them. Only the account admin can add pages, so when a seat member opens a held job they see how many pages it needs, that the team account is out of pages, and a Resume processing button, without the upgrade, page pack or overage options. (A seat that runs on its own page balance rather than the team's is asked to email support@docuclipper.com, who add pages to that balance.) The email asks them the same thing: have the account admin add pages. Once the team account has pages, the seat member (or the admin) clicks Resume processing and the job draws on the team account's pages, whoever clicks.
- In a project, a held statement says so. It is marked Waiting for pages in the document list, and in place of its transactions you see how many pages the job needs and your next step: See upgrade options on a free trial; Resume processing for a team seat, after the account admin adds pages. The account owner on a paid plan sees the plan that fits their usage with an Upgrade to [plan] button, plus Buy pages or other options and Resume processing. Buy pages or other options and See upgrade options open the job, which lists the upgrade, page pack and overage options. The same message replaces the transactions when you open the held job on its own.
Free trial uploads bigger than your trial pages
On a free trial, a job that needs more pages than the trial has left is not held as a whole. DocuClipper processes the pages the trial covers and keeps the rest waiting on the same job, so you see results from your first upload right away:
- Several statements in one upload: whole statements are processed in upload order while they fit; the others are marked Waiting for pages in the document list and show how many pages the job still needs, with See upgrade options.
- One large statement: its first pages are processed. The document says which pages are not processed yet, and the table and balances stop at the last processed page, so the statement shows as not reconciled until the rest is processed.
Click Upgrade to process the rest (on the job page or on the statement) and choose a plan. The waiting pages are processed as soon as your plan's pages are added, the same way a held job starts after you pay from its screen. A statement processed in part is processed again from its first page so its periods and balances are complete; you are charged only for the pages that were waiting. On a paid plan with enough pages, the job page offers Process the remaining pages instead.
The plan that fits your usage
When a paid account runs out of pages, the account owner sees one recommended plan, sized to the pages the account actually processes:
- Your usage is your average pages per month over the last 3 full calendar months, including the pages your team seats processed.
- The plan is the smallest plan that leaves at least 15% room above that average, on the billing cycle you pay today (monthly stays monthly, annual stays annual), priced in your plan's currency. Annual plans are shown per month.
The held job's screen reads, for example, "You use about 450 pages a month. Business 1000 gives you 1,000 pages a month for $219/mo." Click Upgrade to [plan] to open the plan summary for that plan, which shows what you are charged today before you confirm. Once you confirm, DocuClipper returns you to the job and resumes it. A one-off page pack and overages stay available below the recommendation.
If your current plan already covers your usage with that room (for example, a one-time spike used up your pages), or no self-serve plan is large enough, the screen offers the next plan up and the plan list instead. Its Confirm button shows the total charged today, which includes any extra pages used this period that are not billed yet (listed as Extra pages used this period). Free trials see the trial upgrade options, and team seats see the message to ask the account admin.
- A held job has nothing to export yet. Its documents have not been converted, so downloading it, syncing it to Xero, or reading it through the API returns no data until it is resumed. When you try, DocuClipper says the job is waiting for pages, how many it needs, and your next step: upgrade (free trial), buy pages or upgrade and then resume the job (account owner), or ask your account admin to add pages (team seat). Click Open the job (on a free trial, See upgrade options) in that message to go straight to the job. When several jobs in the export are waiting, the message lists each one by name; click a name to open that job. In a project that also holds converted statements, those export as usual.
When you reach 90% of your pages
When you've used about 90% of your plan's pages for the billing period (the month on a monthly plan, the year on an annual plan), account admins on a paid plan see a banner at the top of the app. Click See options to choose one of:
- Upgrade. Your allowance goes up permanently. Monthly plans move up on a monthly plan; annual plans move up on an annual plan. Clicking Upgrade opens the plan summary, which shows what you are charged today before you confirm, and the pages you have left are kept.
- Reset billing cycle. You pay your current plan's price today and get a fresh page allowance. Your billing date resets to today (on an annual plan this starts a new 12-month term), and the pages you had left are kept as one-off pages.
- Buy credits. A one-off page pack, with no change to your plan.
A plan sized to your usage
If you have used more than your plan's monthly pages in 2 of the last 3 months and you are close to your limit again, DocuClipper may suggest the plan that covers the volume you actually process, under the page meter in the left sidebar. It names the plan, its pages a month and its price. Upgrade to [plan] opens the plan summary for that plan, and Not now hides the suggestion until your next billing period.
You may also get one email per billing period when you reach 90% of your pages or start using overage pages, with the same suggestion.
How to buy a one-off page pack
One-off pages top up your current balance and never expire. They're used only after your monthly subscription pages are gone.
- Click your name in the top-right and open Settings → Plan & Billing.
- On the Page balance card, click Buy Pages.
- Select a page pack (larger packs have a lower price per page).
- Click Buy to charge the card on file. If there's no card on file, you'll be taken to a secure checkout to add one.
Every page pack comes with a paid invoice, with your billing name, address and tax ID, in your billing portal. See How To Find Your DocuClipper Invoices.
On a free trial you'll see Upgrade Plan instead of Buy Pages - start a paid plan to unlock page purchases and full exports.
How to upgrade your plan
Upgrading starts your new plan today, with its full pages and your remaining pages kept as one-off pages that never expire.
- Open Settings → Plan & Billing.
- Under your plan, click Change plan.
- Choose the plan and billing cycle (monthly or annual) that fit your volume. On an annual plan, pick a larger annual plan to upgrade now; switching to monthly is scheduled for the end of your annual term.
- Read the summary: it shows what you are charged today, including any extra pages used this period that are not billed yet, and how many pages are kept.
- Confirm to complete the change.
FAQs
What happens if I exceed my DocuClipper page limit?
Unless overage protection is on, the job is held with the status Out of Pages and you get an email with the pages it needs. Open the job and upgrade or buy a page pack from its screen: the job starts automatically once the pages are added. If you add pages another way, open the job and click Resume processing.
What happens on a free trial when my upload is bigger than my trial pages?
The pages your trial covers are processed right away, whole statements first, and the rest wait on the same job. Click Upgrade to process the rest and the waiting pages are processed as soon as your plan's pages are added.
Why can't I download a job that ran out of pages?
It has not been converted yet, so there is no data in it to download. Add pages (or upgrade on a free trial), open the job and click Resume processing. Once it finishes, Download Data exports it like any other job.
Will a held job finish on its own when my plan renews?
No. A renewal does not start held jobs. After your plan renews, open the job and click Resume processing, or upload the documents again. Only a payment you make from the held job's own screen (an upgrade, a page pack or a payment method update) starts that job automatically. Jobs marked Waiting for a payment are different: they arrived while your subscription payment was due and start on their own once it goes through (see When a Subscription Payment Fails).
How do I buy more pages without upgrading my plan?
Open Settings → Plan & Billing, click Buy Pages on the Page balance card, pick a page pack, and complete the purchase. The pages are added to your current balance and never expire.
Can I upgrade an annual plan before it renews?
Yes. Pick a larger annual plan from Change plan, the 90% banner or the out-of-pages screen. You are charged the new annual price today, a new 12-month term starts, and the pages left on your current plan are kept as one-off pages.
Is DocuClipper pricing based on pages or documents?
Pages. Each plan includes a monthly page allowance, and one-off packs top up that same balance.
What happens to the pages I haven't used when I upgrade?
They are kept. Your new plan starts today with its full pages, and the subscription pages you still had move to your one-off pages, which never expire. Pages you already used stay used.
Who can help if I'm stuck mid-cycle?
Email support@docuclipper.com. The team can help with your plan and page balance.