Canceling Your DocuClipper Subscription
Cancel your DocuClipper subscription at any time from Plan & Billing, or by emailing support. Access and converted files are removed at the end of the billing period; your account is recoverable for 12 months.
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To cancel a DocuClipper subscription, click your name in the top-right, open Settings → Plan & Billing, click Cancel plan, pick a reason, add your feedback, and confirm — or email support@docuclipper.com and the team will cancel for you.
All standard DocuClipper plans are month-to-month with no long-term contract. Cancellation takes effect at the end of your current billing period, and the exact end date is shown on screen when you confirm.
How do I cancel my DocuClipper subscription?
There are two ways to cancel.
Option 1: Cancel through Plan & Billing
- Click your name in the top-right corner and select Settings.
- Open Plan & Billing.
- Under your plan, click the Cancel plan link (next to Change plan).
- Choose the reason that best fits, then step through any retention options shown for that reason (for example, switching to annual billing, pausing, or contacting support). You can skip these.
- Enter feedback in the box — a short note is required — then click Cancel Subscription. Choosing Contact Support instead opens a ticket so the team can cancel on your behalf.
- Review and acknowledge the confirmation checkboxes, then confirm. Your access continues until the end of the current billing period.
Option 2: Email us directly
Email support@docuclipper.com with your account details. Include a brief reason so we can keep improving the service.
What happens to my data when I cancel
When your billing period ends, your login access is deactivated and your converted files are removed. DocuClipper keeps your account settings for 12 months, so you can reactivate any time within that window and pick up where you left off. If you need those files, download them before your period ends.
FAQs
When does my cancellation take effect?
At the end of your current billing period. You keep full access until that date, and the cancellation date is shown on screen when you confirm.
Am I locked into a contract?
Standard monthly and annual plans are billed with no long-term commitment. If you're on an annual plan paid monthly, you have a one-year commitment and the plan cancels at the end of that annual cycle — the cancellation screen calls this out when it applies to you.
Do I have to give a reason to cancel?
You choose a reason from a short list, and a brief written note is required before the Cancel Subscription button submits. Sharing context helps the team improve the product.
Can I get my files back after canceling?
Converted files are removed once your billing period ends, so download anything you need first. Your account settings are kept for 12 months — reactivate within that window to resume without starting over.
Can support cancel on my behalf?
Yes. Either choose Contact Support from the cancellation flow, which opens a ticket, or email support@docuclipper.com directly with your account details.