Canceling Your DocuClipper Subscription
Cancel your DocuClipper subscription at any time from Plan & Billing, or by emailing support. Cancelling stops the next renewal, access runs to the end of the period you paid for, and your converted files are kept for 90 days after that.
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To cancel a DocuClipper subscription, click your name in the top-right, open Settings → Plan & Billing, click Cancel plan, pick a reason, add your feedback, and confirm - or email support@docuclipper.com and the team will cancel for you.
Cancelling stops your plan from renewing. It takes effect at the end of your current billing period (the month on a monthly plan, the year on an annual plan), and the exact end date is shown on screen when you confirm. The unused part of a period you have already paid for is not prorated or refunded.
If your most recent renewal payment did not go through (your plan is past due), there is no paid period left to run out, so canceling ends the subscription right away and cancels the unpaid renewal invoice. Your card is not charged for it afterwards. The cancellation page and the confirmation both say so when this applies to you.
Ending a free trial
A free trial does not need to be cancelled. DocuClipper doesn't take a card at signup, so the trial ends on its own after 14 days and nothing is billed.
To end your trial early:
- Click Cancel trial in the top bar, or on the plan card in Settings → Plan & Billing.
- Under What's stopping you from upgrading?, pick the reason that fits best. You can add more detail in the box below; it is optional.
- Click End my trial. Click Keep my trial instead to go back without changing anything.
Your access continues until the date the trial would have ended, and the plan card then shows Ends [date]. Ending a trial has no retention offers or confirmation checkboxes; those steps are only part of cancelling a paid plan, described below.
If you added a card during your trial, the plan card shows when that card will be charged. Ending the trial before that date means you are not charged.
How do I cancel my DocuClipper subscription?
There are two ways to cancel.
Option 1: Cancel through Plan & Billing
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Click your name in the top-right corner and select Settings.
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Open Plan & Billing.
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Under your plan, click the Cancel plan link (next to Change plan).
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Choose the reason that best fits, then step through any retention options shown for that reason (for example, switching to annual billing, pausing a month-to-month plan, or contacting support). You can skip these.
If you pick Switching to another tool, a Which one? step asks what you are moving to: another document-conversion product (you can add its name), a free online converter, ChatGPT, Claude, Gemini or another AI tool, your accounting software (QuickBooks, Xero, etc.), or something else. The next screens then cover how DocuClipper compares with that kind of tool.
If something isn't working, the Stuck on something? box on the same page is the fastest fix: Get support opens the support assistant, which answers from the help center and hands your question to the support team, and Browse help articles opens the help center.
If you switch to annual billing from here, the plan summary lists any Unused Months Credit - a credit for past monthly billing periods in which no documents were processed on your account. The credit is deducted from the annual charge before your card is billed.
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Enter feedback in the box - a short note is required - then click Cancel Subscription. Choosing Contact Support instead opens a ticket so the team can cancel on your behalf.
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Depending on your reason, one offer may appear before the confirmation. It is always one of these:
- a smaller plan from the price list, which keeps your account, templates and rules;
- annual billing for your plan, which gives you the whole year of pages up front and costs less per month than paying monthly;
- a pause, on month-to-month plans only (see below);
- a fix for the problem you described, at no charge;
- a short note on how DocuClipper handles the reason you gave, with Keep my subscription to stay.
If you said DocuClipper was hard to use or missing something, the offer is to have a specialist look at it: Have a specialist email me sends your note to the support team, and a specialist emails you. Larger team and enterprise accounts are offered a call with our team instead, where Pick a time opens the booking page in a new tab. Click Cancel anyway to skip any offer.
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Review and acknowledge the confirmation checkboxes, then confirm. Your access continues until the end of the current billing period. On a past-due plan the confirmation instead says that canceling ends your subscription right away and that the unpaid invoice is canceled.
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We email you a cancellation confirmation with the date your plan ends and your access stops. On an annual plan paid monthly that is the end of your one-year commitment, and the email says the monthly payments continue until that date.
Option 2: Email us directly
Email support@docuclipper.com with your account details. Include a brief reason so we can keep improving the service.
Can I pause my subscription instead of canceling?
Pausing is available on month-to-month plans. In the cancellation flow, the Pause Your Subscription step lets you pick the date your plan resumes, up to a year out. Billing stops while the plan is paused and your account, templates and files stay as they are. You can resume early at any time with the Resume button in Plan & Billing, and we email you a week before the plan resumes.
Annual plans and annual plans paid monthly can't be paused, so the cancellation flow doesn't show the pause step for them.
You can also cancel a paused plan. If the period you are in was already paid for, the plan stays paused and ends at the end of that period instead of resuming. If a renewal date passed while the plan was paused, nothing was charged for the current period, so canceling ends the plan right away. Either way the plan never resumes or charges you after you cancel.
What happens to my data when I cancel
When your billing period ends (or right away, if your plan was past due), your paid access ends. Your converted files are kept for 90 days after that, and we email you about 30 days and again about 7 days before they are deleted. Your settings, such as templates, rules, folders and projects, and integration mappings, are kept so you can pick up where you left off if you resubscribe. See How long DocuClipper keeps your data.
FAQs
When does my cancellation take effect?
At the end of your current billing period. You keep full access until that date, and the cancellation date is shown on screen when you confirm.
The one exception is a past-due plan, where the latest renewal payment failed. Canceling a past-due plan ends it immediately and cancels the unpaid renewal invoice, so no further payment attempts are made.
Am I locked into a contract?
No long-term contract beyond the period you pay for. A monthly plan runs month to month. An annual plan is paid for the year up front: cancelling stops the next annual renewal, and you keep access until the end of the year you paid for, without a prorated refund for the months left. If you're on an annual plan paid monthly, you have a one-year commitment and the plan cancels at the end of that annual cycle - the cancellation screen calls this out when it applies to you, the monthly payments continue until then, and the confirmation email gives the end date. A past-due plan is the exception here too: it ends as soon as you cancel.
Can I pause an annual plan?
No. Pausing is available on month-to-month plans only, so annual plans and annual plans paid monthly can't be paused.
Do I have to give a reason to cancel?
You choose a reason from a short list, and a brief written note is required before the Cancel Subscription button submits. Sharing context helps the team improve the product.
What happens if I ask for a refund in the cancellation note?
A note that asks for a refund or questions a charge goes to the support team as a ticket, and a person replies by email - you don't need to contact support separately. Refunds follow the Refund Policy, and charges made in error are always corrected.
Can I get my files back after canceling?
Yes, for 90 days. Your converted files stay in your account for 90 days after the subscription ends (for a past-due plan, that is the day you cancel), and we email you about 30 days and again about 7 days before they're deleted. To keep read-only access for longer, switch to the $5/month Storage plan. Your settings, such as templates, rules and integration mappings, are kept, so if you resubscribe you pick up where you left off. See How long DocuClipper keeps your data.
Can support cancel on my behalf?
Yes. Either choose Contact Support from the cancellation flow, which opens a ticket, or email support@docuclipper.com directly with your account details.