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How to Change Personal Information and Email

Update your name, login email, and password in DocuClipper, and what to do when an email change isn't possible through the UI.

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You can edit your name and login email yourself from Account Settings. A few email changes go through support.

Updating your name

  1. Click your profile icon in the top-right of the dashboard → Settings.
  2. Open the Profile section and edit the First name and Last name fields.
  3. Click Update name to save.

Your name appears on subscription invoices and in emails sent from DocuClipper.

Profile section with First and Last name fields plus Update name, and the Email field plus Update email

Updating your login email

  1. Go to Settings → Profile.
  2. Edit the Email field.
  3. Click Update email. DocuClipper sends a confirmation email to the new address.
  4. Open that email and click the confirmation link to verify the new address.

If the email change is rejected, it's usually because the new address is already tied to another DocuClipper account. Email support@docuclipper.com with the old and new addresses, and support can merge or migrate accounts as needed.

Changing your password

There's no password field in Account Settings. To set a new password, use the password-reset flow:

  1. Sign out, then click Forgot password? next to the Password field on the sign-in page.
  2. Enter your login email and click Send reset link.
  3. Open the email, click the link, enter your new password (at least 8 characters) and click Set new password. You go back to the sign-in page to sign in with it.

The same steps work if you have never set a password, for example because you bought a plan at checkout without creating one. Enter the email address you used at checkout. The link lets you choose a password, and from then on you log in with that email and password. Setting a password through the link also confirms your email address.

Each reset link works once and expires after 24 hours. Once you set a password with one link, any other reset links you requested stop working.

Changing your password signs you out of DocuClipper on all your other devices and browsers, and they have to log in again with the new password. Turning two-factor authentication on or off does the same.

If your account uses Google or Microsoft sign-in, sign in through that provider instead of a password. To sign in with an email and password instead, see Switch your sign-in from Google to email and password.