Switch Your Sign-In from Google to Email and Password
An account that signs in with Google has no DocuClipper password. Our support team switches it to email and password sign-in; here is how to ask and what happens.
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If your DocuClipper account signs in with Google, you sign in through Google and the account has no DocuClipper password. Our support team can switch the account to email and password sign-in. Your files, projects, plan and settings stay exactly as they are.
Why "Forgot password?" doesn't help
A Google account has no password stored in DocuClipper, so there is nothing to reset:
- Signing in with your email and a password shows Please login with Google.
- Forgot password? does not send a reset email for these accounts.
Until the switch is made, keep using Continue with Google on the sign-in page.
How to ask for the switch
Email support@docuclipper.com from the address you sign in with, or ask in the in-app chat while signed in, and say you want to sign in with email and password instead of Google. Include:
- The email address of your DocuClipper account.
- The new login email, if you also want to change it (for example, moving from a personal Gmail address to your work address).
Writing from the account's own address, or while signed in, is how we know the request comes from you.
If your account signs in with Microsoft, Facebook or Apple, email support@docuclipper.com the same way. Those requests are reviewed one by one, so the steps below may differ for your account.
What happens next
- Our support team confirms the request and switches the account to email and password sign-in.
- You get an email with a link to set your password. The link works once and expires after 24 hours; if it expires, use Forgot password? on the sign-in page to get a new one.
- Set your password, then sign in with your email and that password.
From then on, Forgot password? works for your account like any other. You can still use Continue with Google too.
FAQs
Can I switch from Google sign-in to a password myself?
Not from the app. Ask our support team at support@docuclipper.com, or in the in-app chat while signed in, and they switch the account for you, then email you a link to set your password.
Will I lose my files or my plan?
No. The switch only changes how you sign in. Your converted files, projects, plan, settings and team stay the same.
I no longer have access to the Google account. What do I do?
Email support@docuclipper.com and explain what happened, from the address on your DocuClipper account if you still can. Before switching the sign-in or changing the login email, our team confirms the account is yours.