Troubleshooting
Getting Error When Adding User
Fix the error that appears when adding a user to DocuClipper, usually caused by the email already being registered to another account.
Last updated
Adding a user is usually straightforward, but you may occasionally see an error when you click Send invitation. This article explains the most common cause and how to resolve it.
Understanding the Error
The most common message is "Email already registered." It means the email you entered is already tied to a DocuClipper account. DocuClipper does not allow the same email to belong to more than one account, so it can't be added as a new user.
Solutions
- Confirm the existing account. Ask the person whether they already have a DocuClipper account under that email. If they do, they'll need to use a different email for the seat, or change the email on their existing account first.
- Check whether they were already invited. If the address was invited before and then removed or disabled, it may still be registered. Re-inviting the same email can return this error.
- Contact support. If the address genuinely isn't in use and you still see the error, reach out to our support team — they can look up the account and help resolve it.