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Getting Error When Adding User

Adding users to your DocuClipper account is usually a straightforward process. However, you might occasionally encounter an error. This article will guide you on how to troubleshoot and resolve common user addition errors.

Understanding the Error #

If you’re experiencing an error while adding a user, it could be because the user already has an existing DocuClipper account. DocuClipper’s system is designed to prevent the creation of multiple accounts for a single user to ensure the security and integrity of user data.

Solutions to User Addition Errors #

If you encounter an error during user addition, here are a few solutions:

  1. Check User’s Existing Account: Confirm with the user if they already have an existing DocuClipper account. If they do, you may need to invite them to join your team instead of creating a new account for them.
  2. Contact Customer Support: If you’re still experiencing issues after checking for an existing account, please reach out to our customer support team. They have access to the Support Tool and can assist you in resolving the issue.

Conclusion #

While user addition errors can be frustrating, they are usually easy to resolve. Whether you need to invite an existing user or reach out to customer support, DocuClipper offers solutions to get you back on track. If you need further assistance, don’t hesitate to reach out to our customer service team.

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Updated on August 7, 2023
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