How Reconciliation Works

DocuClipper reconciles the statements ensuring that no transactions are missing and that they have the right amounts. This is how reconciliation works:

1. DocuClipper reads the start and end balance from the statement.

2. Next, DocuClipper adds up all the credits and debits in the statement.

3. If “end balance” – “start balance” is equal to “credits” – “debits” then the statement is reconciled and DocuClipper displays a green Reconciled badge next to the statement summary:

What does it mean when the job is “not reconciled”? #

Sometimes DocuClipper isn’t able to reconcile the statement. When this happens you’ll see a red badge:

Here are a couple of reasons that can prevent DocuClipper from reconciling the statement:

1. The start or end balances have been detected incorrectly.
2. DocuClipper wasn’t able to read the start or end balances.
3. Balances are correct but there are missing or wrong transactions.
4. DocuClipper can’t reconcile this statement type yet. E.g. different language, non-supported bank statements
5. DocuClipper is experiencing issues when interpreting multi-account statements.
6. Debit/Credit has been swapped.
7. Your statement contains multiple periods, and DocuClipper has consolidated them into a single period.

Fixing Errors to Reconcile the Statement #

1. If the start or end balances are wrong, click the pencil icon next to the balance figure and enter the correct value. DocuClipper re-runs the reconciliation check immediately.

2. DocuClipper displays the uploaded statement in the summary panel. Use the Document, Account, and Period selectors to navigate multi-account or multi-period statements. Transactions that appear missing may be under a different account or period selector.

3. To fix a wrong transaction, click the pencil icon on its row and edit the value. To add a missing transaction, click Add transaction at the bottom of the table. See the detailed guide.

4. If your statement includes multiple accounts or periods, you can assign transactions accordingly. See Assigning transactions to multiple accounts and periods.

5. If debits and credits appear swapped, click the row options and choose Switch credits/debits. See Debits and credits backwards.

What to do if there are lots of Errors? #

While we strongly encourage everyone to familiarize themselves with the platform, it remains our duty to ensure the optimal experience for all our customers. Our dedicated team continuously strives to enhance the system, and we highly value your feedback and suggestions. In the event of multiple errors, please do not hesitate to reach out to our support team.